This privacy statement covers the site www.totalcycling.com. Because this Web site wants to demonstrate its commitment to users' privacy, it has agreed to disclose its information practices.
- What personally identifiable information we collect.
- What personally identifiable information third parties collect through the Web site.
- What organisation collects the information.
- How we use the information.
- With whom we may share user information.
- What choices are available to users regarding collection, use and distribution of the information.
- What types of security procedures are in place to protect the loss, misuse or alteration of information under our control.
- How users can correct any inaccuracies in the information.
If users have questions or concerns regarding this statement, they should contact Total Cycling using the contact form on the site.
Information Collection and Use
Total Cycling is the sole owner of the information collected on www.totalcycling.com. We collect information from our users at several different points on our Web site.
We request information from the user on our order form. A user must provide contact information (such as name, email, and delivery address). This information is used for billing purposes and to fulfil customer's orders. If we have trouble processing an order, the information is used to contact the user. Financial information (such as credit card number, expiry date) is also collected and is stored using encryption.
We use the following information in order to process your order from our e-commerce site: Full Name, including title, Address, Telephone or Fax numbers, Email Address. More details of this can be found in our third party section, below.
A cookie is a piece of data stored on the user's computer tied to information about the user. Usage of a cookie is in no way linked to any personally identifiable information while on our site. We use both session ID cookies. For the session ID cookie, once users close the browser, the cookie simply terminates.
In addition, this website uses the following cookies:
Google Analytics: The Google Analytics cookie allows us to see information on user website activity including, but not limited to page views, referral and average time spent on the website. The information is de-personalised and is displayed as numbers, meaning it will not be tracked back to individuals, which helps to protect your privacy. Using Google Analytics we can see what content is popular on our website, and strive to ensure you have the best user experience possible.
DoubleClick: We use Google Analytics remarketing codes to log when users view specific pages or take specific actions on the website. This allows us to provide targeted advertising in the future.
Like most standard Web site servers we use log files. This includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyse trends, administer the site, track user?s movement in the aggregate, and gather broad demographic information for aggregate use. IP addresses, etc. are not linked to personally identifiable information.
Communications from the Site
Customers will occasionally receive information on products, services and special deals. Out of respect for the privacy of our users we present the option to not receive these types of communications. Please see the Choice and Opt-out sections.
Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our Web site.
Aggregate Information (non-personally identifiable)
We DO NOT Share Personal Information with Third Parties, except for the purposes of Credit/Debit card authorisation, and Delivery.
Third Party Intermediaries
For the purpose of delivering your parcel we will pass your name and address to our parcel carriers.
These companies do not retain share, store or use personally identifiable information for any secondary purposes.
Our users are given the opportunity to 'opt-out' of having their information used for purposes not directly related to our site at the point where we ask for information. For example, our order form has an 'opt-out' mechanism so users who buy a product from us, but don't want any marketing material, can keep their email address off of our lists.
Users who no longer wish to receive our newsletter and promotional communications may opt-out of receiving these communications by logging into the website using their login name and password.
This Web site takes every precaution to protect our users' information. When users submit sensitive information via the Web site, their information is protected both online and off-line.
Credit card information is collected and is encrypted. It is protected with the best encryption software in the industry - SSL supplied from our secure website https://www.cantweb.co.uk.
While on a secure page, such as our order form, the lock icon on the browser page becomes locked, as opposed to un-locked, or open, when users are just 'surfing'.
While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users' information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our Web Sales or Despatch teams) are granted access to personally identifiable information. The servers that store personally identifiable information are in a secure environment, in a locked facility.
If users have any questions about the security at our Web site, users can use the contact form on the web site.
Correcting and Updating Personal Information
If a user's personally identifiable information changes (such as postcode, phone, email or postal address) they are provided with an update system by logging into the site using their login name and password.
Notification of Changes
If, however, we are going to use users' personally identifiable information in a manner different from that stated at the time of collection we will notify users via email. Users will have a choice as to whether or not we use their information in this different manner. However, if users have opted out of all communication with the site, or deleted/deactivated their account, then they will not be contacted, nor will their personal information be used in this new manner. In addition, if we make any material changes in our privacy practices that do not affect user information already stored in our database, we will post a prominent notice on our Web site notifying users of the change. In some cases where we post a notice we will also email users, who have opted to receive communications from us, notifying them of the changes in our privacy practices.
8E, Campsie Industrial Estate
Telephone: +44(0)28 7181 2426
Fax: +44(0)28 7181 4624